Returns Process

Returns are accepted in line with our warranty conditions.

If you wish to make a return, please submit your return request by following the prompts in the Return Portal.

https://www.remotepro.com.au/a/service/Returns-Portal

For your convenience, our return portal may provide you with a return label which will be deducted from your refund, this will give you access to the tracking and outcome of the return.

Once you have followed the prompts, please be patient with our Returns Team while they finalise all return requests. You will receive a confirmation email within 48 hours of lodging your return with all the information you need to complete the rest of your return.

Should you wish to return a faulty item, please email sales@remotepro.com.au. Photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorised, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. Refunds may take up to 10 business days to be processed.

To enable Remote Pro® to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense.

If the item is required to be returned, the outcome of the inspection should take no longer than 10 business days from the date the item is received by our service department (times may vary).

Return Terms and Conditions

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:

• We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time
• The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
• The item is securely packed to ensure it is received in original and re-saleable condition
• The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
• Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging
• Handling fees will apply, to be deducted from the refund provided
• If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount
• If the item is bulky or exceeds 1kg, a 20% restocking fee will apply notwithstanding the shipping option selected
• Any shipping costs incurred when returning an item will not be reimbursed
• If the item was sent with paid shipping, the shipping cost is not refundable and no restocking fee will be charged for items that weigh less than 1KG.
• If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required